Cincinnati Bell Communication Engineer I in Chennai, India
Communication Engineer I - JOB PROFILE
JOB PURPOSE: Summarize in one to four sentences the purpose or main thrust of the job.
This position is responsible for technical support for Communication Practice-related business products and services supported by Business Operations. This operational position requires the Engineer to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary support in order to resolve the customer’s issues and/or fulfill requests in a manner that meets or exceeds agreed upon Service Level Agreements (OLAs/SLAs) with internal/external customers.
ESSENTIAL FUNCTIONS: List four to eight essential functions of the job, in order of priority, use only a few sentences to describe each function. Apply percentages (requiring 15% or more of the incumbent's time) of time required for each function, the total should equal 100%. If several separate responsibilities require less than 15% of the incumbent's time, these responsibilities may be listed together using the total percent of time required.
- Provide technical support to internal/external customers for VoIP/Broadworks, NaaS/Meraki, and SD-WAN/VeloCloud related incidents, requests and inquiries relating to a variety of business products and services (80%)
- Document work updates in a company-provided ticketing system until resolution is complete and ticket is closed with customer (10%)
- Collaborate with other analysts and engineers to determine resolutions for customer incidents and requests (10%)
- Other duties as assigned
Education and Certifications: Check the minimum amount of formal education/training (check only one box) and list any certifications/accreditations/licenses required to perform the essential functions of the job.
☒ Four years of High School or equivalent required
☐ Two years of College or Technical School resulting in an Associate’s Degree or equivalent
☐ Four years of College resulting in a Bachelor’s Degree or equivalent
☐ A Master’s Degree or equivalent
Certifications / Accreditations / Licenses:
Experience: Check the minimum amount of work experience (check only one box) preferred for this job as well as any previous work experience in a related area or time spent doing similar work that provides the background for the current job. The experience is to be considered in addition to any educational or skill requirements of the position.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled