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Cincinnati Bell Avaya VoIP Engineer III in Cincinnati, Ohio

Job Purpose

The VOIP Engineer III will have at least 5+ years of VoIP architecture, design, implementation, and/or operations experience in a mid-sized corporation/ or service provider infrastructure. Ideal candidates will have demonstrated skills in VoIP technologies that CBTS delivers. Candidates should have extensive experience implementing and/or operating the latest network technologies such as VoIP. In this role, you must have excellent communication skills, both written and oral are a necessity. The ability to document processes clearly is of extreme importance. Work closely with Manager and other members of the implementation and/or operations team.

Essential Functions

  • Lead deployment and/or operations projects and/or efforts (50%)
  • Assist and/or deployment and/or operations team(s) with VoIP deployments and/or operations (35%)

  • Take direction from senior engineers from the implementation and/or operations team as well as direct supervisor for career training and skill development

  • Accurately document deployment processes and project notes (15%)

  • Exchange information, verbally and in writing, clearly, accurately, reliably, and timely


  • 3-7 years of experience
  • VoIP deployment and/or operations experience with small to mid-sized corporation and/or service provider infrastructures
  • Some experience with technology or strong aptitude for technology based on Director level assessment
  • Specific Technology Experience

  • Plan, design, install, troubleshoot, repair, and maintain VoIP systems and equipment

  • Knowledge and understanding of SIP and SIP troubleshooting
  • Knowledge of analog and Ethernet cabling standards
  • Test, turn up, and support SIP trunks, PRI's and voice gateways
  • Test, turn up, and support analog gateways
  • Background in routing and switching with Q0S experience a plus
  • Multi-vendor VoIP experience a plus
  • Additional VoIP certifications a plus
  • Call Center experience a plus
  • Instant Messaging, Conferencing, and Video Conferencing a plus


  • Four years of College resulting in a Bachelor's Degree or equivalent

Certifications, Accreditations, Licenses

  • Mid-level or higher certification designated by Manager is required for employment

Special Knowledge, Skills, and Abilities

  • Mentor and develop junior staff members
  • Take direction and mentorship from senior staff members, management, project managers, delivery managers
  • Demonstrated high aptitude and/or potential for a career within the technology industry
  • Desire to work with VoIP technologies
  • Excellent communication skills, both written and oral
  • Ability to document processes clearly
  • Can rely on experience and judgment to plan and accomplish goals and meet deadlines
  • Can work independently or within a project team

Work Environment

  • Requires in the field / on customer premises for VoIP deployment projects and/or operations
  • Requires in the office or warehouse for VoIP deployment projects and/or operations

Supervisory Responsibilities

No Supervisory Responsibility

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled