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Cincinnati Bell Credit & Collections Analyst in Cincinnati, Ohio

Position : Credit & Collections Analyst

Location : Cincinnati, OH

Job Purpose

This position is responsible for accounts receivable collections, processing credit card payments, reviewing invoices,

troubleshooting customer billing problems and disputes & application of payments to invoices. This job requires a high level of ongoing administrative and customer support. This position requires being able to work independently, with minimal supervision. It requires some knowledge of various AR functions as well as the other billing and contract systems.

Essential Functions

  • Interact with customers to collect past due balances - 60%

  • Research billing/payment issues and disputes which may involve working with other departments - 20%

  • Identify process/policy/system improvements to enhance collections - 10%

  • Issue service orders - 10%

Education

  • Four years of High School or equivalent

Experience

  • No experience to 1 year

  • Previous Credit and Collections Experience (Preferred)

Special Knowledge, Skills, and Abilities

  • Proficient in Excel

  • Detail Oriented and Organized

  • Must be able to multitask and meet deadlines

  • Excellent problem-solving skills

  • Ability to work independently and in teams

  • Customer-friendly (internal and external)

Supervisory Responsibilities

No Supervisory Responsibility

Cincinnati Bell has been connecting what matters for more than 145 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Cincinnati Bell offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

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