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Job Information

Cincinnati Bell MDU Sales Co-Op in Cincinnati, Ohio

Job Purpose

This position will introduce you to the various sales organizations at Cincinnati Bell.

Sales Co-Ops will be responsible for engaging current and prospective customers selling residential service for home phone, long distance, internet, and video products through outbound dialing, door-to-door activity, and in a retail setting.

Candidates must be self-motivated, able to work in a fast pace environment, and display exceptional customer service.

Essential Functions

·       Focus on customer acquisition, upgrading current customers, up sell, and retention

·       Initiate and obtain sales through lead lists while meeting productivity metrics

·       Assess customer's entertainment and communication needs, offering solutions or bundles from Cincinnati Bell

·       Negotiate products and services offered by Cincinnati Bell utilizing promotional offers generated by marketing.

·       Place orders for new service and/or changes to existing service through multiple internal ordering systems

·       Maintain, track, change, and input leads through SalesForce.com

·       Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of Cincinnati Bell's referral program

·       Attain sales, service, and productivity metrics

·       Assist with acquiring MDU Network Transformation contact information

Special Knowledge/Skills

  • Excellent oral, written, and interpersonal communication skills necessary

  • Ability to work independently within a team environment with minimal supervision

  • Organizational and time management skills
  • Problem solving skills and integrative thinking

Education

Special Knowledge/Skills

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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