Cincinnati Bell Project Manager BusinessMarket Operations in Cincinnati, Ohio

Project Manager Business Market Operations

Cincinnati, OH

Job Code: 2043

Salary Grade: 2

Bargained: No

Job Purpose

This position reports into Business Market Operations. The Project Manager will provide the first level of technical implementation and project management support for Business (CBT/CBAD) and/or Carrier network services and applications. The position of Project Manager requires an innovative, enthusiastic, organized individual who is highly technically competent regarding Business and/or Carrier network services. Knowledge of systems, procedures and processes (design, provisioning, pricing, order entry and billing) in support of complex Business and/or Carrier network services will be critical. The successful execution of the position of Project Manager will result in a high degree of customer satisfaction, which will advance the position of the entire Business and Carrier Sales Process and CBT as a whole.

Essential Functions

•Responsible for overall project coordination (30%)

•Assuring the proper ordering, installation, and billing coordination for complex network services (25%)

•Acting as first level of technical support for installation of complex network services and implementations (10%)

•Providing both pre-sales and post-sales ("cutover") support (10%)

•Serving as customer advocate to other Business and/or Carrier processes (e.g., Provisioning, Product Management) and other entities as required (10%)

•Developing/maintaining product/service expertise (10%)

•Participating in sales proposal generation and presentations (5%)

Education

Four years of College resulting in a Bachelor's Degree or equivalent

Experience/Background

•1 to 3 years experience

•Customer service

•Sales or marketing experience preferred

Special Knowledge/Skills

•Strong knowledge of Business (CBT/CBAD) and/or Carrier network services, design, provisioning, order entry, contract and pricing systems in support of products and services

•Strong technical knowledge of full array of complex network services representative of the market segment

•Strong communication skills (oral and written)

•Project management experience

•Good customer contact skills (including negotiation; presentation)

•Excellent office automation skills (word processing, spreadsheets, database and business graphics)

Supervisory Responsibilities

No supervisory responsibility

Disability Accommodations

Cincinnati Bell and Cincinnati Bell Technology Solutions is an Equal Employment Opportunity / Affirmative Action employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at(513) 841-6310or send an email to recruiting@cinbell.com. If you should have any difficulty, you may use our alternative methods to express your interest in employment. A wonderful career awaits you!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.