Cincinnati Bell Senior Account Manager in Cincinnati, Ohio

Senior Account Manager

Detroit, MI

Job Purpose

This position reports to the Regional Director and is responsible for driving all aspects of the sales process to specific customers within the assigned module/vertical customer segment. The Senior Account Manager is the primary contact for all face-to-face proactive sales efforts for all network services, IT professional services, IT managed services, hardware related IT products and is responsible for the overall customer relationship. This position interacts with and provides resources to all levels of sales and sales management. This position is responsible for identifying, qualifying, and closing key opportunities. Customer satisfaction as well as financial measures (revenue and/or gross profit) will directly relate to the performance of the position. The successful Senior Account Manager will develop and utilize sales plans and strategies to economically reach sales goals.

Essential Functions

•Build strategies to drive revenues and/or gross profits within the assigned module/vertical customer segment, maintaining a high activity level in accounts to achieve plan results. (50%)

•Lead overall sales effort/strategy and coordination of appropriate overlay sales/technical resources (ie. Practice Leads, Technical Sales Engineers, etc.). Focus on identification of new solution opportunities, protect existing revenue base, manage internal/external communication, escalate appropriate roadblocks/issues to management, and maintain overall customer satisfaction. (30%)

•Maintain appropriate sales funnel and provide accurate forecasts to sales management with regard to network and IT related services/solutions. (10%)

•Attend and participate in account team reviews and strategy sessions geared at protecting existing business and driving new revenue opportunities. (10%)


Four years of College resulting in a Bachelor's Degree or equivalent


•Ten (10) years or more experience preferred

•Prior training/experience large/strategic account management

•Experience in network services, IT professional services, IT managed services, and hardware related IT products preferred

Special Knowledge/Skills

•Consultative/Solution Selling


•Sales Process


•Customer Knowledge

•Product Knowledge


•Business Acumen


•Competitive Knowledge

•Resource Leadership

•Resource Management

Disability Accommodations

Cincinnati Bell and Cincinnati Bell Technology Solutions is an Equal Employment Opportunity / Affirmative Action employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at(513) 841-6310or send an email to If you should have any difficulty, you may use our alternative methods to express your interest in employment. A wonderful career awaits you!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.