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Cincinnati Bell Solutions Consultant in Cincinnati, Ohio

Job Purpose: This position will be responsible for VoIP architecture, design, implementation, and/or operations. Also responsible for implementing and/or operating the latest network technologies such as VoIP.

Essential Functions:

  • Lead requirements gathering, deployment and/or operations projects and/or efforts (50%)
  • Assist deployment and/or operations team(s) with VoIP deployments and/or operations (35%)
  • Accurately document deployment processes and project notes (15%)
  • Take direction from direct supervisor for career training and skill development

Education:

Four years of College resulting in a Bachelor's Degree or equivalent

Relevant Work Experience:

  • 5 to 7 years in related field
  • Experience VoIP deployment and/or operations experience in a small to enterprise-sized corporation and/or service provider infrastructures
  • Experience as a point of escalation or subject matter expert
  • Strong experience with technology or strong aptitude for technology based on Director level assessment
  • Specific Technology Experience Plan, design, install, troubleshoot, repair, and maintain VoIP systems and equipment
  • Strong understanding of SIP and SIP troubleshooting Knowledge of analog and Ethernet cabling standards
  • Test, turn up, and support SIP trunks, PRI's and voice gateways
  • Test, turn up, and support analog gateways
  • Background in routing and switching with Q0S experience a plus
  • Multi-vendor VoIP experience a plus
  • Additional VoIP certifications a plus Call Center experience a plus
  • Instant Messaging, Conferencing, and Video Conferencing a plus
  • Deploying and/or operating multi-tenant and/or hosted solutions a plus

Special Knowledge, Skills and Abilities:

  • Take direction and mentorship from senior management, project managers, delivery managers, and/or VoIP principals
  • Demonstrated high aptitude and/or potential for a career within the technology industry
  • Desire to work with VoIP technologies
  • Excellent communication skills, both written and oral
  • Ability to document processes clearly
  • Can rely on experience and judgment to plan and accomplish goals and meet deadlines
  • Can work independently or within a project team

Supervisory Responsibility:

This position does not have any supervisory responsibilities

Work Environment:

  • Requires in the field (75-85% Travel) / on customer premises for VoIP deployment projects and/or operations
  • Requires in the office or warehouse for VoIP deployment projects and/or operations

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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