Altafiber Jobs

Position : Voice Application Engineer I

Location : Cincinnati, OH

Job Purpose :

The Voice Application Engineer I is responsible for delivering UCaaS - CCaaS solutions to business customers.

Essential Functions :

• Project managing the delivery of stand-alone UCaaS solutions

• Consult, design and implement call flows based on customer requirements

• Ordering equipment

• Configuring/provisioning services

• Scheduling field resources

• Coordinating number porting

• Turning up/cutting over services

• Scheduling customer training

• Performing various administrative tasks such as:

• Triggering billing for new/changed services

• Logging project data

• Other duties as assigned

Education :

Four years of College resulting in a Bachelor's Degree or equivalent

Certifications, Accreditations, Licenses :

• Project management, service management or technical certifications are preferred (CAPM, CompTIA, etc.

Relevant Work Experience:

0 to 2 years in related field

Special Knowledge, Skills and Abilities :

• Working knowledge of VoIP technologies, carrier circuits, number porting - basic networking

• Customer-focused

• Excellent organizational skills

• Good interpersonal skills

• Strong communication skills, both verbal and written

• Excellent customer service skills

• Ability to self-motivate and be productive without direct supervision

• Excellent computer skills, knowledgeable in MS Office suite

Supervisory Responsibility :

This position does not have any supervisory responsibilities .

Work Environment :

Requires ability to work from home, including a quiet environment and access to adequate internet. Some in-office or customer premises requirements as needed.

Altafiber has been connecting what matters for more than 150 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Altafiber offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.