Cincinnati Bell VoIP Engineer III in Cincinnati, Ohio

VoIP Engineer III

Cincinnati, OH

Dublin, OH

Indianapolis, IN

Job Purpose

The VoIP Engineer III will have at least 5+ years of VoIP architecture, design, implementation and/or operations

experience in a mid-sized corporation/or service provider infrastructures. Ideal candidates will have demonstrated skills

in VoIP technologies that CBTS delivers. Candidates should have extensive experience implementing and/or operating

the latest network technologies such as VoIP. In this role, you must have excellent communication skills, both written and

oral. Ability to document processes clearly is of extreme importance. The VoIP Engineer III will work closely with the Manager(s) and

other members of implementation and/or operations team.

Essential Functions

• Lead deployment and/or operations projects and/or efforts (50%)

• Assist deployment and/or operations team(s) with VoIP deployments and/or operations (35%)

◦ Take direction from senior engineers from the implementation and/or operations team as well as direct

supervisor for career training and skill development

• Accurately document deployment processes and project notes (15%)

◦ Exchange information, verbally and in writing, clearly, accurately, reliably, and timely


Four years of College resulting in a Bachelor’s Degree or equivalent

Mid-level or higher certification designated by Manager is required for employment


• 3-7 years of experience

• VoIP deployment and/or operations experience with small to mid-sized corporation and/or service provider


• Some experience with technology or strong aptitude for technology based on Director level assessment

• Specific Technology Experience

◦ Plan, design, install, troubleshoot, repair and maintain VoIP systems and equipment

◦ Knowledge and understanding of SIP and SIP troubleshooting

◦ Knowledge of analog and Ethernet cabling standards

◦ Test, turn up and support SIP trunks, PRI’s and voice gateways

◦ Test, turn up and support analog gateways

• Background in routing and switching with Q0S experience a plus

• Multi-vendor VoIP experience a plus

• Additional VoIP certifications a plus

• Call Center experience a plus

• Instant Messaging, Conferencing and Video Conferencing a plus

Special Knowledge/Skills

• Mentor and develop junior staff members

• Take direction and mentorship from senior staff members, management, project managers, delivery managers

• Demonstrated high aptitude and/or potential for a career within the technology industry

• Desire to work with VoIP technologies

• Excellent communication skills, both written and oral

• Ability to document processes clearly

• Can rely on experience and judgment to plan and accomplish goals and meet deadlines

• Can work independently or within a project team

Work Environment

• Requires in the field and/or on customer premises for VoIP deployment projects and/or operations

• Requires in the office or warehouse for VoIP deployment projects and/or operations

Disability Accommodations

Cincinnati Bell and Cincinnati Bell Technology Solutions is an Equal Employment Opportunity / Affirmative Action employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at(513) 841-6310or send an email to If you should have any difficulty, you may use our alternative methods to express your interest in employment. A wonderful career awaits you!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.