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Job Information

Cincinnati Bell Client Consultant Manager in Remote, United States

Job Purpose

To decrease challenges in the sales process, while driving sales productivity, growth, and revenue. Focus on key strategic managed service accounts to increase current spend, increase current product mix, and/or look for additional opportunities. Will support back end sales process for assigned Account Managers -- to increase their face to face time with clients and allow for the opportunity to go after new business.

Essential Functions

  • Develop business strategies with Exe. Client Manager to meet client needs and close sales: 40%

  • Maintain existing client base and generate upsell and cross-sell opportunities

  • Act as primary contact for any client inquiries and concerns
  • Analyze client issues and provide corrective actions
  • Work closely with aligned Exe. Client Managers to strengthen client relationships
  • Assist management and aligned Exe. Client Managers in preparing client presentations
  • Provide market analytics to aligned Exe. Client Manager for their business in industry
  • Develop effective working relationships with clients and team members within organization

  • Client Support: 40%

  • Provide client support services in a timely, accurate, and professional manner

  • Build positive and productive relationships with clients
  • Obtain client feedback and recommend service improvements
  • Act as primary contact for any client inquiries and concerns
  • Analyze client issues and provide corrective actions
  • Obtain client feedback and recommend service improvements
  • Provide product and service training for clients

  • Back Office Sales Process: 20%

  • Provide product and service training for clients

  • Facilitates SFDC opportunity management by cleaning up opportunities based on guideline
  • Guides Assigned Account Managers on new tools and processes
  • Assists in communications for process improvements and enhancements to Sales Team
  • Quoting/proposal prep -- CPQ
  • Potential work with OEM's as necessary

Experience

  • 2 to 3 years of experience

Education

  • Four years of College resulting in a Bachelor's Degree or equivalent

Special Knowledge, Skills, and Abilities

  • Previous IT experience (2-3 years)
  • Knowledge of CRM
  • Proficient at Microsoft Office
  • Lead (demand) generation proficiency

Work Environment

Requires the ability to travel to and from office within the region. Travel to clients 20% (within assigned geography) Travel to sales trainings and/or meetings (possible- at least 1 a year).

Supervisory Responsibilities

No Supervisory Responsibility

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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